To set up your smartwatch, please first connect it to WIFI. Once it is successfully connected, the watch will present a QR code to scan. Please scan this QR code from your phone camera app and click on the link. It will automatically download the companion app from the iOS App Store or Google Play. Follow the on-screen instructions to add contacts and setup any controls.

Schok provides a manufacture's warranty for one (1) year.

To check the battery status, you can swipe down from the home menu to see the battery charge level.

If your watch will not charge. Please press and hold both the top and the bottom side buttons at the same time for 10 seconds. This should reset the watch.

YES! All of our watches are certified IP68 for dust and water protection. It has been certified to withstand environments at 1.5 meters under water for 30 minutes.

To change and replace your watch strap, locate the small metal lever under the strap and move it towards the center of the strap. This will release the hinge pin and the strap can be removed by tilting the strap until the other stationary hinge pin is free.

To install a new strap, first put in the stationary hinge pin and move the metal lever to recess the other hinge ping and align it with the watch body.

To update the watch software, please connect the watch to WIFI. Then choose 'Settings' and "Update". Pressing 'Check Updates' will check to see if there is a new software update available. If there is, select 'Download'.