To set up your smartwatch, please first connect it to WIFI. Once it is successfully connected, the watch will present a QR code to scan. Please scan this QR code from your phone camera app and click on the link. It will automatically download the companion app from the iOS App Store or Google Play. Follow the on-screen instructions to add contacts and setup any controls.

Schok provides a manufacture's warranty for one (1) year.

To check the battery status, you can swipe down from the home menu to see the battery charge level.

If your watch will not charge. Please press and hold both the top and the bottom side buttons at the same time for 10 seconds. This should reset the watch.

YES! All of our watches are certified IP68 for dust and water protection. It has been certified to withstand environments at 1 meter under water for 30 minutes.

To change and replace your watch strap, locate the small metal lever under the strap and move it towards the center of the strap. This will release the hinge pin and the strap can be removed by tilting the strap until the other stationary hinge pin is free.

To install a new strap, first put in the stationary hinge pin and move the metal lever to recess the other hinge pin and align it with the watch body.

To update the watch software, please connect the watch to WIFI. Then choose 'Settings' and "Update". Pressing 'Check Updates' will check to see if there is a new software update available. If there is, select 'Download'.

There are several common features between these 2 watches -

1. Cellular Calling
2. SMS / MMS Texting
3. GeoFence
4. GeoLocation
5. Preload Unlimited Contacts
6. Emergency Calling with one keypress
7. 911 calling if needed
8. Medical Info with one keypress
9. Ring the Watch
10. Connect to Bluetooth Speakers
11. Calendar
12. Calculator
13. Stopwatch
14. Alarms
15. Tasks
16. Timer
17. Camera (still and video)
18. Quick Reply
19. Step Tracker
20. Focus Mode (for Do Not Disturb)
21. VIP Zone (Our digital store)
22. Screen Share and Control
23. SchokConnect Companion App
24. and many more…

However, the main differences between the CV16 Junior and CV16 Silver are their software experiences....

Junior is...

1. designed specifically for 4-12 year-old, active kids.  It gives the parent the capability to block all calls / messages with non-approved contacts.
2. It has fun colorful screens and a playful user experience.
3. Includes a smaller, kid-size wrist band.
4. Snake Game is included.
5. Blocks Game is included.
6. Bubble Game is included.
7. Other features still in development.
   

Silver is ...

1. designed especially for adults that do not want a smartphone.  It has the freedom to allow the watch user to connect with anyone they choose, while getting assistance from their caregiver to set up the device.
2. The screens have magnified / high contrast text with large buttons.
3. Includes an longer, adult size wrist band.
4. SchokHealth is included.
5. Fall Detect is enabled.
6. Medicine app is included.
7. Other features still in development.

No, a Google Account (nor any email) is not needed for the watch user.  However, the caregiver will need to register with an email for cellular and the watch service through SchokConnect.

Not exactly… the watch is not able to access the Google Play Store or any store directly. 

However, we have developed our own application store for sharing content to the watch that is accessible through the SchokConnect app on the caregiver’s smartphone (both Android / iOS are supported).  We call this digital store the VIP Zone.  There you can choose watch faces, applications, games, ringtones, etc. that can be downloaded and pushed directly to the watch.

Yes, watch-to-watch and watch-to-phone video calls are also supported through our SchokConnect app.

Our CV16 was built with a future proof concept in mind, thus adopting the eSIM standard versus the legacy old physical sim (pSIM). Thanks to this, our CV16 is easier to setup, more compatible and more versatile than ever!

Absolutely, the CV16 does support WiFi connectivity.

Yes! The fall detection feature will be triggered when the watch detects a fall which is more than three feet. 

Detection of Fall: When the watch detects a fall, it will vibrate the watch to alert the user. The notification message will be displayed on the watch as “Fall detected! Respond to stop emergency call”. Tapping on the I’m Okay button will cancel the emergency alert.

No Response from User: If the user does not respond within a predefined time (i.e., 30 seconds), the watch will assume the user is helpless and initiate the emergency response.

Triggering Calls: The watch will initiate a call to the emergency contact numbers added to the watch. The watch will call the first emergency contact. If they do not answer, the next contact will be dialed. This will repeat until someone answers or all contacts are called. If the user disconnects a call form the watch, the next call will not be placed.

Fallback if No Contact Answers: If all emergency contacts fail to answer, the watch will continue to try the contacts at regular intervals or until the user cancels the alert.